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Technical Support Analyst
Location:
Boone, NC
Description:
JOB SUMMARY / DESCRIPTION Responsibilities include troubleshooting and resolving a broad range of application issues using remote support, documenting tickets, and identify bugs. RESPONSIBILITIES Provide excellent technical support to ECRS customers by providing the fastest possible resolution while maintaining empathy, courtesy, and professionalism. Provide troubleshooting and root cause analysis services to ECRS customers with a current Support contract. Monitor support issues to report software inefficiency and trends. Analyze and support technical documentation. Work closely with the Team Leads, Escalation Manager, Development, QA, Sales, and other teams to ensure that we are delivering overall superior products and support to our customers. Model professionalism through conduct and attitude. Provide identification, prioritization, and resolution of customers' technical support issues. QUALIFICATIONS Ability and willingness to learn, use, and troubleshoot retail software and related hardware. Strong work ethic, professional attitude, and team player. Strong written, telephone, and personal communication skills. Strong customer service skills. Intermediate to advanced knowledge in PC hardware, Windows and Linux operating systems. Intermediate to advanced root cause analysis and troubleshooting skills. Basic knowledge in at least one or more of the following: installing, operating, testing, planning & configuring relevant technologies. Technical aptitude and a willingness for ongoing learning. Working knowledge and understanding of LAN/WAN networks. At least 6 months working experience with some or all the required qualifications above. 1+ years' experience with technical help desk procedure, customer service, retail operators. 4-year degree in a computer system, computer science or mathematics major. Basic understanding of a retail environment & operations. Basic understanding of accounting principles. ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES. ABOUT ECRS: ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions. ECRS is a no-mask requirement and no-vaccination requirement culture. We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, gender identity, sexual orientation, disability, age, political affiliation, or national origin. Job Posted by ApplicantPro
Company:
ECR Software
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Technical Support Analyst
Technical Support Analyst is a Technology Technical Support Job at ECR Software located in Boone NC. Find other listings like Technical Support Analyst by searching Oodle for Technology Technical Support Jobs.
Technical Support Analyst is a Technology Technical Support Job at ECR Software located in Boone NC. Find other listings like Technical Support Analyst by searching Oodle for Technology Technical Support Jobs.